Facebook: Q&A session

8 CommentsยทStarted 20 November 2018 11:32 AM
Mona_LisaMona_Lisa Mona_LisaComments: 42 Community Manager


Honest answers to the top-5 hottest questions๐Ÿ”5๏ธโƒฃ๏ธ It is a long read ๐Ÿ“–, but it definitely worth your time. Enjoy! ๐Ÿ˜

Question #1
Q: When will you unlock ๐Ÿ”more land in the City Center? ๐Ÿž๏ธ
A: Ow! It is certainly one of the sorest subjects ๐Ÿ™ˆ 17 expansions were unlocked ๐Ÿ”“ about a month ago, but we know that is not enough. We will keep working on more land and hope to delight you very soon ๐Ÿคž Stay tuned! ๐Ÿ“ข

Question #2
Q: When is the game reset time? โฐ
A: The game - including the possibility to ask your neighbours for items, help them in their cities and collect your daily bonus - resets at midnight your local time ๐Ÿ•›

Question #3
Q: My game doesnโ€™t load โ€“ it is stuck at 33%, what can I do? ๐Ÿคทโ€โ™€๏ธ
A: Actually, the game doesnโ€™t stick, but rather it is loading data. However, if your Internet connection is quite slow, it may seem the game sticks ๐Ÿ˜• We are currently working on a new progress bar that will properly show the loading process.โณ

Question #4
Q: Iโ€™ve built the second Nightclub ๐Ÿ’ƒ๐Ÿป and the second Fire Department ๐Ÿš’ โ€“ what are they for?
A: This was in error and will be fixed in the next update. The second Nightclub ๐Ÿ’ƒ๐Ÿป and Fire Department ๐Ÿš’ will both be removed from your game โ›”

Question #5
Q: My game crashes all the time, whatโ€™s going on? ๐Ÿ†˜
A: Crashes generally occur when there is not enough RAM memory ๐Ÿคฏ What is RAM? RAM is an internal โ€“ real-time-memory (it is not about the storage capacities of your device) ๐Ÿ™Š Devices that have less than 2GB of RAM memory do not fully support our game ๐Ÿ™…โ€โ™€๏ธ ๐Ÿ™
Q: But it used to work just fine, why isnโ€™t it working now? ๐Ÿ™‡โ€โ™‚๏ธ
A: Weโ€™ve noticed that with the latest iOS update ๐Ÿ“ฑ, SuperCity crashes more often on iOS devices. Why? It appears that iOS 12.1 update needs much more RAM memory ๐Ÿคฆโ€โ™€๏ธ This is why SuperCity doesnโ€™t work well on iPhone 6 or iPhone 6 Plus, for example, when before the iOS update it had worked quite well ๐Ÿ“ฒ We hope to improve this issue with our next update ๐Ÿ™ Meanwhile, before starting your game, please restart your device and close all other open apps, this should help! ๐Ÿง
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One more important thing โ˜๏ธ Please remember we are here for you to help make your game experience more pleasant ๐Ÿ˜ Unfortunately, we can't fix technical issues โš’ but we can give you some advice โœ๏ธ, provide you with useful information ๐Ÿ“ and forward your concerns to the devs and even get their answers! ๐Ÿ“ƒ๐ŸŒบ
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๐Ÿ”ฅ๐Ÿ”ฅ๐Ÿ”ฅ Have even more fun! Have a look at all our services:
๐Ÿ‘‰ https://forums.playkot.com/en/discussion/134211/need-help ๐Ÿ‘ˆ
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Comments

  • Bev PerryBev Perry Bev PerryComments: 1 โœญ
    Why am I not getting flower dust from the kiosk ๐Ÿค”๐Ÿค”
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  • mirandakempmirandakemp mirandakempComments: 4 โœญ
    What is the difference between the buildings with clocks or coins when helping neighbors?
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  • TashaTurksonTashaTurkson TashaTurksonComments: 115 Super Moderator
    Bev Perry said:
    Why am I not getting flower dust from the kiosk ๐Ÿค”๐Ÿค”
    Hey Bev, the drop rate for flower dust from the flower kiosk is only a chance of 0-1 each time you collect, because of that when you collect you may only receive one or two dusts out of 10, other times you might get zero if youโ€™re really lucky you may even drop more. This item is just about chance, I struggled with it too but be assured the numbers do fill up, just keep collecting! ๐Ÿฅฐ
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  • TashaTurksonTashaTurkson TashaTurksonComments: 115 Super Moderator
    What is the difference between the buildings with clocks or coins when helping neighbors?
    Hey Miranda, when visiting your neighbors youโ€™ll see some buildings have clocks over them, these buildings are the ones your neighbors need speeding up, as Iโ€™m sure you know some buildings take quite awhile to reload so by tapping on the clocks in your neighbors city youโ€™re speeding up that building reload time by 10 minutes, youโ€™ll also receive 20 coins for speeding it up too! 
    The buildings with coins over the top, these are the ones that donโ€™t need speeding up, when tapping these buildings you will receive 10 coins, and when next your neighbor plays their game and accepts your help theyโ€™ll receive what profits/energy from that building! 
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  • TashaTurksonTashaTurkson TashaTurksonComments: 115 Super Moderator
     :) 
    Hey @sexymamaamelia is there anything I can help you with today?! ๐Ÿฅฐ
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  • brrrbrrr brrrComments: 9 โœญ
    It would be nice if I knew if a quest (flying saucer, etc) was timed before starting it.  Is there a list of these builds?  
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  • RachelFadamsRachelFadams RachelFadamsComments: 320 Super Moderator
    brrr said:
    It would be nice if I knew if a quest (flying saucer, etc) was timed before starting it.  Is there a list of these builds?  
    Theses are the timed events. I caution all new players to complete any of the quest that come with leveling up with caution and taking their time. Most of them do not have to be completed immediately and it only forces you to level up faster. Leveling up faster will put a strain on your resources. Good luck. 
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