🎮 Gameplay Questions

872 Comments·Updated 10 September 2018 10:16 AM
1234579

Comments

  • David HellawellDavid Hellawell Freshly on the board David HellawellComments: 9
    What is going on with the game. Yessterday I lost ALL my Superbucks. Today I have lost ALL my Glass Baubles. What's going on ????
    · Share
  • Ne pourriez-vous pas prolonger l'action pour avoir la maison du capitaine et les billets c'est impossible de la terminer avec le délai qui reste il y a trop de choses à faire et cela prend trop de temps. Merci
    · Share
  • TashaTurksonTashaTurkson TashaTurksonComments: 115 Super Moderator
    What is going on with the game. Yessterday I lost ALL my Superbucks. Today I have lost ALL my Glass Baubles. What's going on ????
    @David Hellawell I am so sorry to hear this has happened to you, I’ll direct you to our troubleshooting tips, please follow each of these steps for your device and if these do not work for you please contact our support team, they’ll need to be made aware of this issue and they’ll also be able to assist you further and even reward back the things you’ve lost! Again i am so sorry and thank you! 💞 https://playkot.helpshift.com/a/supercity-mobile/?p=all&l=e
    · Share
  • TashaTurksonTashaTurkson TashaTurksonComments: 115 Super Moderator
    Ne pourriez-vous pas prolonger l'action pour avoir la maison du capitaine et les billets c'est impossible de la terminer avec le délai qui reste il y a trop de choses à faire et cela prend trop de temps. Merci
    Hey @Brigitte Hiben Je crois que vous jouez à la version Web de notre jeu. Cette section du forum est réservée aux questions relatives aux téléphones mobiles de Supercity. Vous devrez contacter l'aide du jeu Web pour trouver une solution à votre problème, merci!
    · Share
  • edited March 4
    The new update put 18 of my buildings into storage. If it’s not hard enough trying to figure out where they all were, now I’m expected to use resources to blast rocks and move trees?! I’ve already earned all these buildings and used energy to blast the rocks and trees long ago. How can they make me do it again? This does not seem fair at all.
    · Share
  • TashaTurksonTashaTurkson TashaTurksonComments: 115 Super Moderator
    edited March 4
    The new update put 18 of my buildings into storage. If it’s not hard enough trying to figure out where they all were, now I’m expected to use resources to blast rocks and move trees?! I’ve already earned all these buildings and used energy to blast the rocks and trees long ago. How can they make me do it again? This does not seem fair at all. I can’t even figure out where to get the new resources I need!
    Hey @Laura Lea York I am so very sorry for this, it has happened to me too! For now all I can offer is if you could please try our troubleshooting tips and if they don’t work for you please contact support, make them aware of this issue and hopefully there can be some resolve, again I am so sorry! Also if you could please leave your player ID, that would be great thank you! 💕 https://playkot.helpshift.com/a/supercity-mobile/?p=all&l=e
    · Share
  • Tasha Turkson, thank you. I have contacted support and am waiting to hear back. My ID is 2438550. Thank you again.
    · Share
  • TashaTurksonTashaTurkson TashaTurksonComments: 115 Super Moderator
    Tasha Turkson, thank you. I have contacted support and am waiting to hear back. My ID is 2438550. Thank you again.
    Hey @Laura Lea York no problem, I passed this issue onto our community manager and the developers have said it could be a bug, they’re going to take a closer look at it to see if it can be resolved so stay tuned! Lots of awsome quests running at the moment too 🥰
    · Share
  • Cobi LuijtCobi Luijt Cobi LuijtComments: 281 ✭✭✭
    Ik zie dat de update nog niet is gemeld op de pagina. 
    Er is iets helemaal fout gegaan volgens mij. Eerst kon je geen land krijgen nu heb ik er heel veel bij maar kan ik het niet vrijspelen omdat het vol gegooid is met keien, zelfs op plekken die al schoon waren.
    ok, je kan die nieuwe dingen maken maar dat kost wel heel veel energie. Ik ging in 2 uur tijd 2 levels omhoog.
    daar ben ik mee gestopt want je kunt maar 1 x buren vragen om energie en St Patrick vindt ik leuker.
    · Share
  • Cobi LuijtCobi Luijt Cobi LuijtComments: 281 ✭✭✭
    Het andere wat echt niet leuk meer is: 
    De blauwe hoeden voor de specialisten. Heel de dag gespeeld want ik had er 6 nodig. Pas vandaag had ik er 5 bij elkaar.
    kan dit niet teruggedraaid worden? 
    Is net als bij de boeketten, niet leuk om te doen.

    · Share
  • TashaTurksonTashaTurkson TashaTurksonComments: 115 Super Moderator
    Ik zie dat de update nog niet is gemeld op de pagina. 
    Er is iets helemaal fout gegaan volgens mij. Eerst kon je geen land krijgen nu heb ik er heel veel bij maar kan ik het niet vrijspelen omdat het vol gegooid is met keien, zelfs op plekken die al schoon waren.
    ok, je kan die nieuwe dingen maken maar dat kost wel heel veel energie. Ik ging in 2 uur tijd 2 levels omhoog.
    daar ben ik mee gestopt want je kunt maar 1 x buren vragen om energie en St Patrick vindt ik leuker.
    Het andere wat echt niet leuk meer is: 
    De blauwe hoeden voor de specialisten. Heel de dag gespeeld want ik had er 6 nodig. Pas vandaag had ik er 5 bij elkaar.
    kan dit niet teruggedraaid worden? 
    Is net als bij de boeketten, niet leuk om te doen.

    Hey @Cobi Luijt Het spijt me zo dat je je gefrustreerd voelt, ik kan het begrijpen zoals ik het ook ben, het probleem met obstakels op al duidelijk land is gemeld aan onze community manager en ons wordt onderzocht door de bewoners. Het probleem met het verzamelen van de hoedjes om specialisten te laten zijn, is een hoop werk, maar met wat oefening denk ik dat we eraan zullen wennen! Nogmaals, het spijt me voor elke frustratie die je op dit moment voelt! We hebben veel leuke speurtochten op het moment, we moeten die eerst genieten en later zorgen maken over het land! 💞
    · Share
  • Cobi LuijtCobi Luijt Cobi LuijtComments: 281 ✭✭✭
    Ik zie dat de update nog niet is vermeld op de pagina. 
    Er is iets helemaal fout gehad met mij. Eerst kon je geen land krijgen nu heb ik er heel veel bij maar kan het niet vrijspelen omdat het vol gegooid is met keien, op plekken die al schoon waren.
    ok, je kan die nieuwe dingen maken maar dat kost wel heel veel energie. Ik ging in 2 uur tijd 2 niveaus omhoog.
    daar ben ik mee gestopt wil je maar 1 x buren vragen om energie en St Patrick lijkt ik leuker.
    Het andere wat echt niet leuk is: 
    De blauwe hoeden voor de specialisten. Heel de dag gespeeld want ik had er 6 nodig. Pas vandaag had ik er 5 bij elkaar.
    kan dit niet teruggedraaid worden? 
    Is net als bij de boeketten, niet leuk om te doen.

    Hey @ "Cobi Luijt" Het spijt me zo dat je je gefrustreerd voelt, ik kan het begrijpen zoals ik het ook ben, het probleem met obstakels op al duidelijk land is gemeld aan onze community manager en ons is informed de de bewoners. Het probleem met het verzamelen van de hoedjes om specialisten te laten zijn, is een hoop werk, maar met wat oefening denk ik dat we daaraan zullen zullen gaan wennen! Nogmaals, het spijt me voor elke frustratie die je op dit moment voelt! We hebben veel leuke speurtochten op het moment, we moeten die eerst genieten en later zorgen maken over het spel.
    · Share
  • Cobi LuijtCobi Luijt Cobi LuijtComments: 281 ✭✭✭
  • Cobi LuijtCobi Luijt Cobi LuijtComments: 281 ✭✭✭

    Ik krijg het juist met een quest, heb hem ook al geskipt maar je ziet het. Kan ik dus niet maken.


    · Share
  • Just curious, is there a reason why some players (visiting your neighbors) have more than their 5 tries. I’ve counted some doing 7 and some doing 8?
    · Share
  • Sabrina78Sabrina78 Sabrina78Comments: 134 ✭✭✭
    edited March 5
    Ik zie dat de update nog niet is gemeld op de pagina. 
    Er is iets helemaal fout gegaan volgens mij. Eerst kon je geen land krijgen nu heb ik er heel veel bij maar kan ik het niet vrijspelen omdat het vol gegooid is met keien, zelfs op plekken die al schoon waren.
    ok, je kan die nieuwe dingen maken maar dat kost wel heel veel energie. Ik ging in 2 uur tijd 2 levels omhoog.
    daar ben ik mee gestopt want je kunt maar 1 x buren vragen om energie en St Patrick vindt ik leuker.
    + 1
    · Share
  • Just curious, is there a reason why some players (visiting your neighbors) have more than their 5 tries. I’ve counted some doing 7 and some doing 8?
    It’s five although sometimes even when I click on my neighbors it seems like more but you only get 5 energy points 😉
    · Share
  • TashaTurksonTashaTurkson TashaTurksonComments: 115 Super Moderator

    Ik krijg het juist met een quest, heb hem ook al geskipt maar je ziet het. Kan ik dus niet maken.


    Hey @Cobi Luijt Ik begrijp het en het spijt me zo, als je het gevoel hebt dat je niet voldoende petten krijgt, neem dan contact op met ons ondersteuningsteam, zodat ze hiervan op de hoogte worden gebracht, bedankt! ❤️
    · Share
  • Sabrina78Sabrina78 Sabrina78Comments: 134 ✭✭✭
    edited March 6


    What is it ? What are they going to serve ? And where are the pink medallions because I collect them but I don’t find them none in my inventory !!

    And I think that the announced buildings don’t exist yet because it doesn’t find them. 🙂

    To get the answers to my questions, it would be great : when a new quest starts, the news are there in the same time on the forum. 😍 💕

    · Share
  • EL StuEL Stu EL StuComments: 1
    Anyone else notice since the update, they are unable to store any production buildings or businesses?
    · Share
  • Sabrina78Sabrina78 Sabrina78Comments: 134 ✭✭✭
    edited March 6

    Ik krijg het juist met een quest, heb hem ook al geskipt maar je ziet het. Kan ik dus niet maken.


    Hey @Cobi Luijt Ik begrijp het en het spijt me zo, als je het gevoel hebt dat je niet voldoende petten krijgt, neem dan contact op met ons ondersteuningsteam, zodat ze hiervan op de hoogte worden gebracht, bedankt! ❤️

    There’s again a problem : as for the blue flowers of the last quest, this time it’s with the caps, that we obtain very very rarely so it’s difficult to have specialists. 😡😤

    · Share
  • WillWill WillComments: 94 Super Moderator
    EL Stu said:
    Anyone else notice since the update, they are unable to store any production buildings or businesses?
    Hint: Your production buildings and businesses need to be empty in order to put into storage! 😉❤️
    · Share
  • WillWill WillComments: 94 Super Moderator
    Sabrina78 said:


    What is it ? What are they going to serve ? And where are the pink medallions because I collect them but I don’t find them none in my inventory !!

    And I think that the announced buildings don’t exist yet because it doesn’t find them. 🙂

    To get the answers to my questions, it would be great : when a new quest starts, the news are there in the same time on the forum. 😍 💕

     We are getting ready for the next event!  Coming Soon to a Supercity near you!
    · Share
  • WillWill WillComments: 94 Super Moderator
    Sabrina78 said:

    Ik krijg het juist met een quest, heb hem ook al geskipt maar je ziet het. Kan ik dus niet maken.


    Hey @Cobi Luijt Ik begrijp het en het spijt me zo, als je het gevoel hebt dat je niet voldoende petten krijgt, neem dan contact op met ons ondersteuningsteam, zodat ze hiervan op de hoogte worden gebracht, bedankt! ❤️

    There’s again a problem : as for the blue flowers of the last quest, this time it’s with the caps, that we obtain very very rarely so it’s difficult to have specialists. 😡😤

     Hello there! 🙋🏻‍♂️Can you please try to decline 👎 some of the sheet metal and see if that will help with getting the graduation cap?  Cheers! ❤️
    · Share
  • hayshazhayshaz hayshazComments: 46 ✭✭
    Just curious, is there a reason why some players (visiting your neighbors) have more than their 5 tries. I’ve counted some doing 7 and some doing 8?
    After midnight local time players can visit their neighbours again so if their midnight has occurred while you’re away they will have been able to help with 2 lots of 5.
    · Share
  • Sabrina78Sabrina78 Sabrina78Comments: 134 ✭✭✭
    Will said:
    Sabrina78 said:

    There’s again a problem : as for the blue flowers of the last quest, this time it’s with the caps, that we obtain very very rarely so it’s difficult to have specialists. 😡😤

     Hello there! 🙋🏻‍♂️Can you please try to decline 👎 some of the sheet metal and see if that will help with getting the graduation cap?  Cheers! ❤️
    I did it but there is always the same problem. ☹️
    · Share
  • Cobi LuijtCobi Luijt Cobi LuijtComments: 281 ✭✭✭
    Will zei:


    Wat is het ? Wat gaan ze dienen? En waar zijn de roze medaillons omdat ik ze verzamel, maar ik vind ze niet in mijn inventaris !!

    En ik denk dat de aangekondigde gebouwen nog niet bestaan ​​omdat ze ze niet vinden. 🙂

    Om antwoord te krijgen op mijn vragen, zou het geweldig zijn: wanneer een nieuwe zoektocht begint, is het nieuws er tegelijkertijd in het forum. 😍 💕

     We bereiden ons voor op het volgende evenement! Binnenkort bij een Supercity bij jou in de buurt!

    The lottery and now we make coins from the seed.😂😂
    · Share
  • TashaTurksonTashaTurkson TashaTurksonComments: 115 Super Moderator
    Will zei:


    Wat is het ? Wat gaan ze dienen? En waar zijn de roze medaillons omdat ik ze verzamel, maar ik vind ze niet in mijn inventaris !!

    En ik denk dat de aangekondigde gebouwen nog niet bestaan ​​omdat ze ze niet vinden. 🙂

    Om antwoord te krijgen op mijn vragen, zou het geweldig zijn: wanneer een nieuwe zoektocht begint, is het nieuws er tegelijkertijd in het forum. 😍 💕

     We bereiden ons voor op het volgende evenement! Binnenkort bij een Supercity bij jou in de buurt!

    The lottery and now we make coins from the seed.😂😂
    Hey @Cobi Luijt we’re just trying to make things fair for everyone, especially people who possibly can’t purchsse coin packs for the lottery! ❤️
    · Share
  • Harue SamHarue Sam Harue SamComments: 31
    LuCruz453 said:
    Terminei a missao do Farol e quando ia escolher o modelo cliquei sem querer no primeiro modelo  não era esse o modelo que eu queria, era o amarelo. Tem como vocês alterarem o modelo para mim? Gastei todos os meus superbooks nessa missão, me ajudem, please!!!
    Você tem a opção de trocar por qualquer um dos modelos de farol, quando quiser! É só clicar no farol, depois clicar na paleta de tinta localizada no canto superior esquerdo da janela aberta, e então é só escolher o farol amarelo. O mesmo pode ser feito com a ponte. 🙂

    · Share
  • You didn’t give enough time to complete Through thorns to the stars!  Can you extend that? Tasks are too long to complete in timely fashion  This is the first time you had 19 levels to complete in this quest with I believe only 10 days to do them. Majority of the quests took two days. It is not very fair I spent dollars and still will not be able to finish to get reward. Please please extend it!
    · Share
  • Mai RaMai Ra Mai RaComments: 0
    Hola alguien q hable castellano? 
    · Share
  • TashaTurksonTashaTurkson TashaTurksonComments: 115 Super Moderator
    You didn’t give enough time to complete Through thorns to the stars!  Can you extend that? Tasks are too long to complete in timely fashion  This is the first time you had 19 levels to complete in this quest with I believe only 10 days to do them. Majority of the quests took two days. It is not very fair I spent dollars and still will not be able to finish to get reward. Please please extend it!
    Hey @Lenore Patarino I’m so sorry you’re been feeling frustrated, it’s taking some time for us all to get used to the new update. I know quests are coming and going very fast at the moment so I’d suggest just doing as much as you can while you have time left! ❤️
    · Share
  • TashaTurksonTashaTurkson TashaTurksonComments: 115 Super Moderator
    Mai Ra said:
    Hola alguien q hable castellano? 
    Oye, ¿hay algo en lo que pueda ayudarte? 💕
    · Share
  • Cobi LuijtCobi Luijt Cobi LuijtComments: 281 ✭✭✭
    I have a question, why can I put something on these corners but you do not see it. At the middle circle you see the picnic table, that is the end of the placement. 1 box further and you can not see him anymore.
    .

    · Share
  • TashaTurksonTashaTurkson TashaTurksonComments: 115 Super Moderator
    I have a question, why can I put something on these corners but you do not see it. At the middle circle you see the picnic table, that is the end of the placement. 1 box further and you can not see him anymore.
    .

    Hey @Cobi Luijt have you tried using our troubleshooting tips?! If they don’t work please contact our support team, if this is an issue they should be made aware of it, they will also be able to assist you further! Thank you 💞 https://playkot.helpshift.com/a/supercity-mobile/?p=all&l=e
    · Share
  • Cobi LuijtCobi Luijt Cobi LuijtComments: 281 ✭✭✭
    I have a question, why can I put something on these corners but you do not see it. At the middle circle you see the picnic table, that is the end of the placement. 1 box further and you can not see him anymore.
    .

    Hey @Cobi Luijt have you tried using our troubleshooting tips?! If they don’t work please contact our support team, if this is an issue they should be made aware of it, they will also be able to assist you further! Thank you 💞 https://playkot.helpshift.com/a/supercity-mobile/?p=all&l=e

    Thanks, I have done that @Thasha Turkson.
    · Share
  • TashaTurksonTashaTurkson TashaTurksonComments: 115 Super Moderator
    I have a question, why can I put something on these corners but you do not see it. At the middle circle you see the picnic table, that is the end of the placement. 1 box further and you can not see him anymore.
    .

    Hey @Cobi Luijt have you tried using our troubleshooting tips?! If they don’t work please contact our support team, if this is an issue they should be made aware of it, they will also be able to assist you further! Thank you 💞 https://playkot.helpshift.com/a/supercity-mobile/?p=all&l=e

    Thanks, I have done that @Thasha Turkson.
    No problem @Cobi Luijt I hope things resolve for you soon! ❤️
    · Share
  • 2  issues....Why are some of my neighbors not showing up in my neighbors list? And why when I’m requesting items from my neighbors and I request from 12 neighbors and they send me the the 12 items I only received two or three out of the 12. Can anybody answer this for me
    · Share
  • Sabrina78Sabrina78 Sabrina78Comments: 134 ✭✭✭
    edited March 10

    Can’t we delete a message before 24h, only "edit" ? 

    · Share
  • TashaTurksonTashaTurkson TashaTurksonComments: 115 Super Moderator
    2  issues....Why are some of my neighbors not showing up in my neighbors list? And why when I’m requesting items from my neighbors and I request from 12 neighbors and they send me the the 12 items I only received two or three out of the 12. Can anybody answer this for me
    @Emelia Smith I am so very sorry this is happening to you, as for the items received from neighbors it could be your storage is full, so please check that first, I’ll also leave the link to our troubleshooting tips for you, please follow each step for your device and if they don’t work please contact our support team, they’ll be able to assist you further! Thanks so much and sorry again! 💞 https://playkot.helpshift.com/a/supercity-mobile/?p=all&l=e
    · Share
  • TashaTurksonTashaTurkson TashaTurksonComments: 115 Super Moderator
    Sabrina78 said:

    Can’t we delete a message before 24h, only "edit" ? 

    @Sabrina78 We have had some issues on the forum with comments being deleted, I think it could be a new measure to give everyone an opportunity to get seen and answered, my comments from today are an edit only option too! 💕
    · Share
  • Harue SamHarue Sam Harue SamComments: 31
    Spending real money / superbucks should be an option and not a necessity to complete a task (Through thorns to the stars)! 😡 I felt like a sucker to try to complete 19 levels in 10 days, like when I reach level 15 and then level 16 again, and both asked for 24 objects that just can be ready every 40 minutes in the only school available in the game!!!😡😡😡😡😡
    · Share
  • TashaTurksonTashaTurkson TashaTurksonComments: 115 Super Moderator
    harue said:
    Spending real money / superbucks should be an option and not a necessity to complete a task (Through thorns to the stars)! 😡 I felt like a sucker to try to complete 19 levels in 10 days, like when I reach level 15 and then level 16 again, and both asked for 24 objects that just can be ready every 40 minutes in the only school available in the game!!!😡😡😡😡😡
    Hey @harue I am so sorry you’ve been feeling frustrated, and I understand! There is no rush completing the planetarium quest, this is an infrastructure building so you can continue to build it at your own pace when the quest has officially ended, the only thing you’ll lose is the added extras that come with it if completed within the time! ❤️
    · Share
  • Sabrina78Sabrina78 Sabrina78Comments: 134 ✭✭✭
    edited March 11
    harue said:
    Spending real money / superbucks should be an option and not a necessity to complete a task (Through thorns to the stars)! 😡 I felt like a sucker to try to complete 19 levels in 10 days, like when I reach level 15 and then level 16 again, and both asked for 24 objects that just can be ready every 40 minutes in the only school available in the game!!!😡😡😡😡😡
    Hey @harue I am so sorry you’ve been feeling frustrated, and I understand! There is no rush completing the planetarium quest, this is an infrastructure building so you can continue to build it at your own pace when the quest has officially ended, the only thing you’ll lose is the added extras that come with it if completed within the time! ❤️

    So, it would be better to specify somewhere, that a quest is limited in time or not, because we tend to hurry to do so to be sure to get the building. 

    · Share
  • TashaTurksonTashaTurkson TashaTurksonComments: 115 Super Moderator
    Sabrina78 said:
    harue said:
    Spending real money / superbucks should be an option and not a necessity to complete a task (Through thorns to the stars)! 😡 I felt like a sucker to try to complete 19 levels in 10 days, like when I reach level 15 and then level 16 again, and both asked for 24 objects that just can be ready every 40 minutes in the only school available in the game!!!😡😡😡😡😡
    Hey @harue I am so sorry you’ve been feeling frustrated, and I understand! There is no rush completing the planetarium quest, this is an infrastructure building so you can continue to build it at your own pace when the quest has officially ended, the only thing you’ll lose is the added extras that come with it if completed within the time! ❤️

    So, it would be better to specify somewhere, that a quest is limited in time or not, because we tend to hurry to do so to be sure to get the building. 

    @Sabrina78 all you need to do is check your infrastructure section in your store, if a building is there while a quest is running you will have all the time you need to finish it, what is lost is just the extras that come along with it! 💕
    · Share
  • Why am I missing some of my neighbors.
    · Share
  • TashaTurksonTashaTurkson TashaTurksonComments: 115 Super Moderator
    Why am I missing some of my neighbors.
    Hey Emilia, I am so sorry this has happened for you, I’ll refer you to our troubleshooting tips, please follow each of of this tips for your device and if they ding solve your problem please contact our support team, they’ll be able to assist you further! 💞 Thank you!! https://playkot.helpshift.com/a/supercity-mobile/?p=all&l=e
    · Share
  • harleyfanharleyfan harleyfanComments: 2
    Would like 2 b able 2 leave  some comments on the new updates. They bite ! A 
    · Share
  • TashaTurksonTashaTurkson TashaTurksonComments: 115 Super Moderator
    harleyfan said:
    Would like 2 b able 2 leave  some comments on the new updates. They bite ! A 
    @harleyfan I’ll post the link to the new update discussion, please feel free to leave your throughs there, thank you! https://forums.playkot.com/en/discussion/comment/197194#Comment_197194
    · Share
  • can you give us more items to make drillsaws and dynamite instead of multiples of items for pick axes and graduation caps please.  Since we are now forced to clear land this way I also think 30 minutes is a long time to wait if we decline an item.  I need to make buzz saws and the petrol cans are not popping up on the map as often as those other items I don’t need. Just distribute these items more often and give us less time in between waiting for items to appear.  If I have to wait so long for an item I need to appear then It’s not worth my time.  
    · Share
  • I just would like to be able to make the items I need to clear land Whenever I need them. 
    · Share
  • TashaTurksonTashaTurkson TashaTurksonComments: 115 Super Moderator
    I just would like to be able to make the items I need to clear land Whenever I need them. 
    @Gerry Giunta LaPelusa Hey Gerry, thanks so much for taking the time to leave this post, we really appreciate it, hopefully as time goes on we can all begin to get used to the new update and features in the game, did you receive your free pickaxes and dinamite last week?! They were rewarded to everyone to help us get started! 🥰
    · Share
  • TashaTurksonTashaTurkson TashaTurksonComments: 115 Super Moderator
    want to know when will I be able to expanded on my exsisting city and when the new space open to be able to bill on its been almost a year since I began to play on mobile but over a year over all and the new space as yet to open just the two.
    @Victoria'Sensual Poet Hall Beasley I’m so sorry for the late reply Victoria, your comment went to a different section of our forum and was just forwarded to us today, I hope you’re enjoying the new land expansions and the new update! 🥰
    · Share
  • Ever since new update i get a 2-5 sec lag every single time i click on event or production or neighbor. Any else have same issue?
    · Share
  • TashaTurksonTashaTurkson TashaTurksonComments: 115 Super Moderator
    Ever since new update i get a 2-5 sec lag every single time i click on event or production or neighbor. Any else have same issue?
    @wazzowskii007 I’m so sorry! Have you tried following our troubleshooting tips?! I’ll post the link for you here, follow each step and if they work for you please contact our support team, they should be made aware of this issue and will be able to assist you further! 💞https://playkot.helpshift.com/a/supercity-mobile/?p=all&l=e 
    · Share
  • I add people to help with the game, but far too many think its ok to send private messages, hi sweetheart your gorgeous etc. 
    could a chat pop up with your friends be made on the game screen? 
    · Share
  • TashaTurksonTashaTurkson TashaTurksonComments: 115 Super Moderator
    I add people to help with the game, but far too many think its ok to send private messages, hi sweetheart your gorgeous etc. 
    could a chat pop up with your friends be made on the game screen? 
    @Sally White Hey sally there is no chat feature in SuperCity mobile, you interact with your neighbors by helping send items for quests and visiting each other’s cities that’s it. 💞 
    · Share
  • im trying to clear the rocks to add new buildings but it shows items like pick ax and explosives in which some I need more of but don’t know how to but to add the building I need to create those. Any other way of getting this items?
    · Share
  • TashaTurksonTashaTurkson TashaTurksonComments: 115 Super Moderator
    cvcollins said:
    im trying to clear the rocks to add new buildings but it shows items like pick ax and explosives in which some I need more of but don’t know how to but to add the building I need to create those. Any other way of getting this items?
    @cvcollins Hey, you need to purchase the workshop which is located in the production section of the store to make these items to help you clear the obstacles! 💕
    · Share
  • Como conseguir superbucks
    · Share
  • TashaTurksonTashaTurkson TashaTurksonComments: 115 Super Moderator
    Como conseguir superbucks
    @Vanusa Nunes David Hola, publicaré un enlace a nuestro foro de discusión que contiene muchos consejos de juego que incluyen la mejor manera de lograr superbucks gratuitos. 🥰 https://forums.playkot.com/en/discussion/128298/hints-and-tips#latest
    · Share
  • Didge56Didge56 Didge56Comments:
    I truely love this game but it’s so hard to get the dollars to be able to purchase special buildings and items ,
    as I am on a low income I can’t spend money on the game all the time I play everyday more than once and I help all my neighbors with everything surely there is an easier way 
    · Share
  • Rocio ToRocio To Rocio ToComments: 1
    Gane super banck y no se como obtenerlo???alguien me pued3 ayudar???gracias.!!!
    · Share
  • TashaTurksonTashaTurkson TashaTurksonComments: 115 Super Moderator
    Rocio To said:
    Gane super banck y no se como obtenerlo???alguien me pued3 ayudar???gracias.!!!
    @Rocio To Oye, ¿te refieres a que ganaste superbucks en el juego, como en la rueda de la fortuna o quieres decir que te gustaría comprar algunos en la tienda? 💕
    · Share
  • Harue SamHarue Sam Harue SamComments: 31
     said:
    Como conseguir superbucks
    @Vanusa Nunes David Hola, publicaré un enlace a nuestro foro de discusión que contiene muchos consejos de juego que incluyen la mejor manera de lograr superbucks gratuitos. 🥰 https://forums.playkot.com/en/discussion/128298/hints-and-tips#latest
    I think Vanusa speaks Portuguese😉.
    · Share
  • Harue SamHarue Sam Harue SamComments: 31
    Como conseguir superbucks
    Há algumas formas de se conseguir alguns  superbucks grátis: no Cassino, na casa do prefeito, na Roda da Fortuna, ao jogar diariamente (a cada 5 dias você pode ganhar 10 superbucks), ao atualizar a versão do jogo você ganha 10 superbucks, ao mudar de nível você ganha 5 superbucks e, “the last but not the least”, por meio das muitas missões que, atualmente, têm ficado bem frequentes.
    Há ainda alguns concursos (Fórum, Instagram, Facebook, Twitter), que premiam os vencedores com superbucks, só que estes são bem mais difíceis de se conseguir.
    · Share
  • I have filled all of the orders.... 60 of each item.... but nothing has happened as far as completion of the quest. Is there some trick to completing this once the orders are all filled or is it just a waiting game?
    · Share
  • TashaTurksonTashaTurkson TashaTurksonComments: 115 Super Moderator
    I have filled all of the orders.... 60 of each item.... but nothing has happened as far as completion of the quest. Is there some trick to completing this once the orders are all filled or is it just a waiting game?
    @GrinningGinger once you have filled your orders you can now start to make tools at the workshop to help clear your land! These tools will be used to clear the land of the new obstacles! 💕
    · Share
  • How i can make clocks by items to make the time go less
    · Share
  • TashaTurksonTashaTurkson TashaTurksonComments: 115 Super Moderator
    How i can make clocks by items to make the time go less
    Hey, you can use our heart technique, when you place a heart statue in front of a building this tells the neighbors who are visiting your city that you want that building sped up! 💕
    · Share
  • Lorraine54Lorraine54 Lorraine54Comments: 1
    Can someone let me know what the blue graduation hats are collected for?
    · Share
  • Lorraine54Lorraine54 Lorraine54Comments: 1
    Can someone let me know what the blue graduation hats are collected for?

    · Share
  • TashaTurksonTashaTurkson TashaTurksonComments: 115 Super Moderator
    Can someone let me know what the blue graduation hats are collected for?

    @Lorraine54 Hey, the blue graduation caps are used to help you make experts at the university! 💕
    · Share
  • gillingillin gillinComments:
    Hi, I have an question, i’ve collect all the orders of see trading, and what is the next step? How do I ship these orders?
    · Share
  • They give you items that you'll need to make other things. You keep doing the quests to get those items to use. You're going to need a lot of planks.. I seem to never get those anymore. 
    · Share
  • Itˋs super angry loosing Superbucks if you donˋt bought anything
    · Share
  • RachelFadamsRachelFadams RachelFadamsComments: 427 Super Moderator
    Itˋs super angry loosing Superbucks if you donˋt bought anything
    Hello Jeanne1111, 

    May I ask if the “Confirm Superbucks payment” is checked in your game settings, please? Just click on the cog on the lower left corner of your game screen, then settings and to your right there should be a check mark in the confirmation box. 
    · Share
  • RachelFadamsRachelFadams RachelFadamsComments: 427 Super Moderator
    gillin said:
    Hi, I have an question, i’ve collect all the orders of see trading, and what is the next step? How do I ship these orders?
    Hello Gillin, Sea Trade is simply the new mechanism to clear land. You will need the 60 steel plates, 60 petrol cans and 60 chemical flask to create 70 pickaxes, 70 chainsaws and 70 dynamite in the workshop. Once you have what you require, you can start removing the obstacles from the recent land expansions opened up to all players. You don’t have to wait until you gather all of each item. 
    · Share
  • RachelFadamsRachelFadams RachelFadamsComments: 427 Super Moderator
    They give you items that you'll need to make other things. You keep doing the quests to get those items to use. You're going to need a lot of planks.. I seem to never get those anymore. 
    Hello Ashley Rorrer, Planks are made in the cargo port from timber that was produced in the construction factory. Regularly check you inventory under Items for Production to know what you currently have and what you need to produce. Thankfully, creating timber takes 1 minute and planks take 2 minutes. 
    · Share
  • Alex2017Alex2017 Alex2017Comments: 2
    Can anyone help me! I’m new player and I don’t know how to collect Chemical agents ( they told me it in Sea Trade window but i couldn’t find it . Thanks for help
    · Share
  • RachelFadamsRachelFadams RachelFadamsComments: 427 Super Moderator
    Alex2017 said:
    Can anyone help me! I’m new player and I don’t know how to collect Chemical agents ( they told me it in Sea Trade window but i couldn’t find it . Thanks for help
    Welcome Alex2017,
    You didn’t say what level you were. Sea Trade doesn’t open up until level 12. It will appear in the lower right to the right, of the Supertanic. Once it is activated, you will complete orders for steel plates, petrol cans and flask of chemical agents. I’m glad I could help.
    · Share
  • Sabrina78Sabrina78 Sabrina78Comments: 134 ✭✭✭
    What’s this building ? What’s the quest ?
    Why everyone doesn’t have it ?? 🙄


    · Share
  • RachelFadamsRachelFadams RachelFadamsComments: 427 Super Moderator
    Sabrina78 said:
    What’s this building ? What’s the quest ?
    Why everyone doesn’t have it ?? 🙄


    Hello Sabrina78, That’s SC Mobile new production Pottery workshop! It is very beautiful. You can make clay by producing ears of corn on the farm. Did you also see the new residence and pet shop available in your store? They are quite beautiful as well. Other players simply haven’t explored their stores yet, the news will get out. I can’t say a specific quest it will be attached to, but it will be used in coming quest certainly. 
    · Share
  • Sabrina78Sabrina78 Sabrina78Comments: 134 ✭✭✭
    edited April 10
    Sabrina78 said:
    What’s this building ? What’s the quest ?
    Why everyone doesn’t have it ?? 🙄


    Hello Sabrina78, That’s SC Mobile new production Pottery workshop! It is very beautiful. You can make clay by producing ears of corn on the farm. Did you also see the new residence and pet shop available in your store? They are quite beautiful as well. Other players simply haven’t explored their stores yet, the news will get out. I can’t say a specific quest it will be attached to, but it will be used in coming quest certainly. 
    No, I didn’t see them, but now I know. 


    The « clay » must be placed in « items for production » like the others and not in « Misc ».
    And also « samantha’s café » and « christmas kiosk ».
    It will be most clear.
    · Share
  • Hoi, ik heb geen betaling mijn superbucks niet gekregen. Nu 24 uur terug en bewijzen opgestuurd, maar er word niet gereageerd? Kan iemand vertellen wat er mis kan zijn? Gratis christa
    · Share
  • RachelFadamsRachelFadams RachelFadamsComments: 427 Super Moderator
    Hoi, ik heb geen betaling mijn superbucks niet gekregen. Nu 24 uur terug en bewijzen opgestuurd, maar er word niet gereageerd? Kan iemand vertellen wat er mis kan zijn? Gratis christa
    Hallo Christa2203, heb ik gelijk dat u contact heeft opgenomen met de ondersteuning over een probleem met betrekking tot u SuperBucks? Het kan tot 48 uur duren voordat ze reageren.
    · Share
  • Oke, dan wacht ik dat nog eventjes af. Heel erg bedankt voor jou reactie
    · Share
  • De fout lag bij de bank sorry alles is geregeld 😉
    · Share
  • Sabrina78Sabrina78 Sabrina78Comments: 134 ✭✭✭

    You have modified the "wishing tree" because it rarely gives ⚡️, but it’s not the only one, the buildings and monuments that propose between 0 and X ⚡️are in the same case, they give ⚡️1 times on 10. 😤

    They must also be changed, otherwise why we would buy them because the promise of ⚡️ is not held.

    · Share
  • Nadie habla español, solo inglés ?? No me entero de nada quisiera q me ayuden me asesoren etc... 
    · Share
  • MI CUENTA HA SIDO SAQUEADA DE LOS BILLETES, CREO QUE HA SIDO A RAÍZ DE MEJORAR LOS EDIFICIOS, CUANDO ME HE DADO CUENTA SE ME HA LLEVADO 123 BILLETES, AL QUERER USARLOS PARA AYUDARME CON LA MISIÓN DEL MIRADOR DE DISEÑADOR , PORQUE????,NO SE BIEN A QUIEN DIRIGIRME, PARA QUE ME DE ALGUNA EXPLICACIÓN, SE ME HAN QUITADO LAS GANAS DE SEGUIR JUGANDO, NO PUEDO ACABAR LAS MISIONES POR NO TENER BILLETES.
    · Share
  • RachelFadamsRachelFadams RachelFadamsComments: 427 Super Moderator
    edited April 15
    Nadie habla español, solo inglés ?? No me entero de nada quisiera q me ayuden me asesoren etc... 
    Hello, Luisa Alvarez, 
    Hablamos inglés, pero podemos ayudarte. Con qué necesitas ayuda? https://forums.playkot.com/en/discussion/128303/%EF%B8%8F%E2%80%8D-need-to-get-our-forum-translated#latest

    · Share
  • RachelFadamsRachelFadams RachelFadamsComments: 427 Super Moderator
    MI CUENTA HA SIDO SAQUEADA DE LOS BILLETES, CREO QUE HA SIDO A RAÍZ DE MEJORAR LOS EDIFICIOS, CUANDO ME HE DADO CUENTA SE ME HA LLEVADO 123 BILLETES, AL QUERER USARLOS PARA AYUDARME CON LA MISIÓN DEL MIRADOR DE DISEÑADOR , PORQUE????,NO SE BIEN A QUIEN DIRIGIRME, PARA QUE ME DE ALGUNA EXPLICACIÓN, SE ME HAN QUITADO LAS GANAS DE SEGUIR JUGANDO, NO PUEDO ACABAR LAS MISIONES POR NO TENER BILLETES.
    Buenas tardes, Angels Pons Alf,
    si tiene problemas técnicos con su juego, puede ponerse en contacto con el servicio de asistencia a través de la configuración de su juego. Por favor, asegúrate de proporcionarles todos los detalles posibles. Las capturas de pantalla son buenas, también. Por lo general, toman 48 horas para responder. Aquí está el enlace para apoyar también,

    · Share
  • Sabrina78Sabrina78 Sabrina78Comments: 134 ✭✭✭
    Sabrina78 said:

    You have modified the "wishing tree" because it rarely gives ⚡️, but it’s not the only one, the buildings and monuments that propose between 0 and X ⚡️are in the same case, they give ⚡️1 times on 10. 😤

    They must also be changed, otherwise why we would buy them because the promise of ⚡️ is not held.

    So you will do something or not ??

    I say that because I didn’t have an answer. 🤔

    · Share
  • RachelFadamsRachelFadams RachelFadamsComments: 427 Super Moderator
    edited April 16
    Sabrina78 said:
    Sabrina78 said:

    You have modified the "wishing tree" because it rarely gives ⚡️, but it’s not the only one, the buildings and monuments that propose between 0 and X ⚡️are in the same case, they give ⚡️1 times on 10. 😤

    They must also be changed, otherwise why we would buy them because the promise of ⚡️ is not held.

    So you will do something or not ??

    I say that because I didn’t have an answer. 🤔

    Good Morning Sabrina78, 

    The developers take all suggestions seriously. I forwarded your concern and other players concerns about the energy drop from some structures to the developers for consideration. When I receive an answer I will be sure to communicate it to you. Please read the following information for a more effective way to build energy inventory. https://forums.playkot.com/en/discussion/140376/%EF%B8%8Fhow-to-get-energy-%EF%B8%8F#latest Also, many of the newer structures in our cities drop greater amounts of energy than the randomness of the Wishing Tree and others that have a less than optimal drop incidence. 
    · Share
  • hayshazhayshaz hayshazComments: 46 ✭✭
    The top 3 players in my Easter leaderboard all have more buildings than allowed. When will this injustice be fixed? I had an extra nightclub that was removed from my city, without compensation, so I’m not sure why you don’t just remove their additional buildings.
    · Share
  • RachelFadamsRachelFadams RachelFadamsComments: 427 Super Moderator
    hayshaz said:
    The top 3 players in my Easter leaderboard all have more buildings than allowed. When will this injustice be fixed? I had an extra nightclub that was removed from my city, without compensation, so I’m not sure why you don’t just remove their additional buildings.
    Good day, hayshaz
    The developers are aware of the differences in the amount of textiles, farms, construction factory’s,  electronics factories and other coin purchased businesses or production units that players have. They  are currently considering how best to correct what you and other players consider an injustice. While you are not sure why the developers don’t just strip seasoned players of their buildings that they worked hard to acquire, the developers are aware that there are two sides to every concern. 

    Keep in in mind that unless the developers place a limit on how many SB business buildings can be purchased, the ranking on the leaderboard will always have players that have more SB resources. Those are also players that gladly pay cash for the unique buildings that will help them in the game. And they will use them to achieve their goal. 

    The extra nightclub club was a glitch that was correctly removed. Please contact support through your game if you require compensation. 


    · Share
  • hayshazhayshaz hayshazComments: 46 ✭✭
    It does not bother me that players can buy unlimited SB buildings, as I also have that option, but I do not have the option to have 23 bakeries or 18 textile factories and that is why I consider it unfair that some players do. To say they worked hard for them is laughable, they spent a few extra gold coins and an energy per building. The developers have been considering how to correct this since I started playing, meanwhile the rest of us struggle to keep up. If they’re not prepared to remove additional buildings from those cities the players should at least be grouped together so that those of us not fortunate enough to buy up before the limits were set don’t have an unfair competition.
    · Share
  • RachelFadamsRachelFadams RachelFadamsComments: 427 Super Moderator
    hayshaz said:
    It does not bother me that players can buy unlimited SB buildings, as I also have that option, but I do not have the option to have 23 bakeries or 18 textile factories and that is why I consider it unfair that some players do. To say they worked hard for them is laughable, they spent a few extra gold coins and an energy per building. The developers have been considering how to correct this since I started playing, meanwhile the rest of us struggle to keep up. If they’re not prepared to remove additional buildings from those cities the players should at least be grouped together so that those of us not fortunate enough to buy up before the limits were set don’t have an unfair competition.
    Hello hayshaz, I understand and I have communicated your concerns to the developers. Your concerns are not so much a game play question as they are suggestions for the developers. We have a group post on the forum so that they can be viewed all at once. https://forums.playkot.com/en/discussion/128297/suggestion-box#latest. I am simply a moderator to offer assistance and forward all information. When a decision has been made by the developers on the subject, everyone will be informed. 
    · Share
  • hello,
    ‘is anyone else not receiving rotors when harvesting potatoes on the latest quest?
    i have harvested 20 plus but getting nothing so can’t go on to the next lot of things to collect.
    · Share
Sign In or Register to comment.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!