Céline Sandra Escolano

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Céline Sandra Escolano

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Céline Sandra Escolano Super Moderator

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Céline Sandra Escolano
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Активность

  • Rainha Mainha
    olá , depois que entrou essas novas tarefas e competiçoes , o jogo travou. não consigo mais abrir nada. . 
    Que posso fazer para melhorar . senão vou ter que deletar o jogo e sair 

    15 янв
    • Céline Sandra Escolano
      Céline Sandra Escolano
      Please, can you delete your browser's history and cache, as well as all temporary files?

      https://playkot.helpshift.com/a/supercity/?s=troubleshooting&f=how-to-clear-browser-cache&l=en&p=web&fbclid=IwAR0oFrvVuVErSRgCj7NXc7Qswzs4OnpfFVpI4SUh2ue4zkD9wWhp6cnVZVc

      Update your browser to the latest version on the developer's website. The best option is now the latest version of the Google Chrome browser. You can download it here - https://www.google.com/intl/en/chrome/

      If the problems persist, please take a screenshot of your browser with the console open. Send a screenshot of Google Chrome to tech support and make sure the tab is "Console".
      Here's how you do it:
      1. Open the page with the game in your browser.
      2. Open the console: press the keyboard shortcut Ctrl + Shift + letter "i"
      3. Reload the page with the game
      4. Wait until the reload stops, the content of the Console page will be updated.
      5. When it stops reloading / updating, take a screenshot of the full page with the game and console content.
      This will help us a lot to see what is causing loading problems in your game.
      Our developers can't wait to see your screenshot. Send a screen from your console to our support:
      "Help Center" above your game, at the bottom of the "Contact Us" page
      Give your game ID (number under your game) and a valid email for the answer;)

      It should look like this: http://prntscr.com/iiai12 The combination Ctrl + Shift + i should be the same for all browsers.
      ~ Céline 🌺
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